FAQ

Just in case you were wondering….

Who are we?

We are Luxury Tours and Events that is a full-service travel agency.  We specialize in providing optimal travel experiences for groups, families and anyone with special needs. We also provide top-notch planning for your special events. No travel need or event is too small or too large for us.

 

Is the company licensed and insured?

Of course! We hold certifications with International Airlines Travel Agent Network (IATAN) and Cruise Line International Association (CLIA), and we also have a $_____ general liability insurance policy as well as E&R insurance.

 

Is it possible to get a quote for group travel?

It sure is. We offer quotes for private groups of 10 or more people. We require a non-refundable, non-transferable deposit of $100, which will be used as a credit toward your travel reservations.

 

What methods of payment do you accept?

Payments can be made online by using a Visa, MasterCard or Discover card. You may also use your credit or debit card for individual reservations (private reservations) for a 3.5% fee. Payments can also be mailed in by sending a personal check, certified check or money order. Personal checks will not be accepted 60 days before your event is scheduled to commence.

 

Do you offer refunds?

Unfortunately, all payments are nonrefundable as outlined in our terms of service.

 

What happens if I make my payments regularly, but my roommate(s) fail to pay for our group travel reservations?

It will be your responsibility identify a new roommate who will pick up payments where your previous roommate left off, or you will need to pay the additional cost for the room occupancy change.

 

Do you provide roommate matching?

Yes, for certain travel packages.

 

What am I to do if my roommate drops out or chooses to cancel his/her reservation?

We realize things come up from time to time and that we should expect the unexpected. If this happens to you, your account will be adjusted to the package price according to the new occupancy in your room.

 

Why should I trust my special needs travel to Luxury Tours and Events?

We know firsthand the many frustrations that come along when you travel with a special needs child. We have taken the lessons learned from our experiences and do all that we can to help you avoid facing the same catastrophes that we have faced.

 

Do you help with transportation, hotels and other accommodations?

Absolutely. We will even help you identify tourist attractions!